I think waiting 2 hours for an oil change is a bit excessive. I also had to go to the service area to get someone to check me in , and also to open the door so I could leave.
It was nice to see senior management working with a young salesman and giving him an opportunity to further his career. Reece Lake is an honest and motivated young associate.
They got me in and out with no hassles pressure. The family and I are very happy. Great job guys! I would recommend Castle To all my friends.
The salesman was friendly and professional. I didn't feel pressured into doing something I didn't want to do. He helped me get exactly what I wanted.
Salesman (Mike Roman) was helpful, knowledgeable, and courteous. He explained the features and the advantages of Subaru. Justin was very helpful, with extended warranty and other paper work.
Our sales guy, Andrew, was AMAZING! He was very professional, super friendly, and knowledgeable about the car buying process! He answered all of our questions and my husband and I left feeling like we got the best deal for our money. I would totally recommend this dealership to anyone looking for good quality cars and friendly sales staff. If you ever come to this dealership, be sure to ask for Andrew! He will take great care of you and send you on your way:-)
I purchased 3 vehicles in 2 months from them, all great deals and easy to deal with. I got a Ranger for my son, great first truck, best price in the Chicagoland area. He totaled it unfortunately so we were trying to find another Ranger with low miles. After a month of searching I ended up driving by Castle again and noticed a starter car at around the same price as the Ranger so we picked it up for him. Mind you we had just purchased my wife a 2012 Volvo S60 a week earlier so they staff knew us fairly well. I would highly recommend Castle if you are in need of a new or pre-owned vehicle.
This is the fouth vehicle our family has purchased in the past decade. Mark Sattler is always a pleasure to work with. The transactions are always smooth and professional.
No one is overlooked at this dealership. Everyone who works there is very attentive and efficient. Frank Salinas was a very thorough and honest salesman and Joe K. provided great direction when looking at the numbers. Truly every staff person we encountered was top-notch. Thanks for a quick and painless car buying experience!
This dealership is over the top in efficiency! They gave me a time when they said they were going to be done. I was pulling into the service stall as they called me to tell me my car was finished.
Leave Us A Review