Customer Testimonials
I had my 2015 Forester in for warranty work on the rear coil springs, and to check for an engine oil leak. The warranty work on the spring was completed in a timely manner. The engine oil leak would take more time to repair. I was given a loaner car to use until my car was completed. Service Consultant Juan Torres was very friendly and helpful in getting everything I needed to make my visit a pleasant one. I have 2 Foresters a 2015 and 2016 which have both been serviced at Castle and I have never had a problem with and of the ...
This was my first time at the new dealership. Beautiful building inside and out. Whenever I come for service, everything goes as scheduled. When they tell you a time, it is done by that time. Very responsible people. Steve, Cameron N. and Bonnie helped me this time. Great employees
I had my first service experience with Castle on my new Outback. Castle picked up the car from my home in Beverly Shores and returned it 3 hours later in pristine condition. Everything was done as planned and I did not have to worry about the coronavirus! Thanks.
My 2018 Impreza Sport is my second Subaru from what is now Castle. My salesman is Mark Sattler, and he and I have had a good relationship over the years. Steve, the service manager, has always been friendly and very helpful and I've never had problems that he hasn't been able to sort out. I originally changed to Castle (as it's now known) for my second Impreza because I didn't like the changes at my original dealer, and because they were part of the Costco plan. It has worked out very well for me.
This week I had my Subaru Forester serviced at Castle’s new location (former site of Harbor Buick-GMC). The building is beautiful and clean. They were adhering to the social distancing rules at the service advisors desk and the customer waiting room is large enough that you did not need to sit close to anyone while waiting. Everyone was pleasant and all service was performed as expected. One of the things I always enjoy is the complimentary free car wash.
Buying our car at Castle was a pleasant experiance. The salesman was very helpful towards are interest and needs. And with our first trip to the service dept, it left us with a feeling of confidence in their team.
Just bought my first 2016 Subaru Crosstrek from Castle Subaru and received the best treatment from a dealer in years. Larry Shotwell was outstanding from the first day I went in to the day I drove my Subaru Crosstrek off the lot. I recommend that if anyone is looking for a new or used vehicle go and check out Castle, no haggle shopping. 5 star rating from this Happy customer.
Just bought my second Subaru Crosstrek from Castle Subaru. What a difference a salesman makes. Ron Braman was my salesman this time and I not only have a newer (2018) vehicle, but I also have a new and better feeling about Castle Subaru. As much as I loved my first Crosstrek, my experience with the previous salesman, and the service department left a lot to be desired. Ron was very patient and attentive with my wife and I and although I paid more than I wanted to for the vehicle, I got appropriate money for my trade in and a very ...
I was impressed with Reese Lake’s pleasant and helpful manner. He addressed all of my concerns and went above and beyond to get a car just right for me!
In December 2018 i purchased my very first Subaru. We traveled from West Michigan to Castle Mitsubishi of Portage because of their customer service....they were so down to earth, kind and never pushy. Each time I brought my 2018 Outback into Castle for warranty servicing, I was treated warmly by everyone. There were never any long waits, and I have always had confidence in the work of the service department, and have had no complaints. I've always appreciated the genuine friendliness of the folks at Castle. Last month when we brought my car in for [warranty] services, I just HAD to ...
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